Booking Inquiry Form

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FAQ

General details on the services provided are outlined below.

Dear Opera House Customers,
The health and safety of our customers is our number one priority. We are closely following the developments of the COVID-19 virus. Ontario’s chief medical officer of health is recommending the immediate suspension of all large events and public gatherings of over 250 people.
We strongly believe that we need to do our part in keeping our customers and our community healthy. We apologize for any inconvenience this may cause.
As you may have already noticed, a lot of our upcoming events are either cancelled or postponed.
If the event is cancelled, you will automatically be refunded from the point of purchase.
If the event is postponed, all tickets for the original event will be honoured on the new date.
 If the new date is not yet announced, please continue to check our website and social media. As this is all happening so quickly, there are a lot of people working hard to make rescheduled dates happen.
If you’re unable to make the rescheduled date, please email the ticketing company through your account to request a refund.
I want to thank all of our customers for your understanding and continued support. We hope that you’re all safe during this hard time. We hope to see you all soon.
Thank you,
The Opera House

The Opera House is located at 735 Queen Street East, Toronto, Ontario, Canada. The closest main intersection is Queen Street East and Broadview Avenue.

All tickets purchased in advance are done online ONLY. There is no box office at the venue during the day or in advance of the show. If the show does not sell out, tickets may be purchased in person on the day of the show starting at the time of the doors. Tickets are subject to availability. We do not hold or reserve tickets, and we cannot guarantee there will be tickets left at the time of your arrival. Purchasing tickets online is your safest bet. Will call is also only available at the time doors open.

We accept printed tickets with barcodes, as well as tickets on mobile devices. Mobile tickets must be the official pdf, and not a screenshot of a ticket and/or barcode.

A question we often get is “why does my GA ticket have a seat number on it?”. The ticketing companies often have seat numbers for auditing purposes. The Opera House is generally a standing venue, with very few exceptions depending on the event.

The Opera House has four bars. Three on the main floor, and one in the balcony. Each bar has a selection of beer, wine, mixed drinks, cider, coolers, pop, juice, energy drinks, and more. Cash, debit and credit are accepted at all bars. Alcohol is not permitted outside of the venue.

The Opera House is a non-smoking establishment. There is zero tolerance for smoking or vaping of any kind inside the venue. You will be immediately escorted out of the building and not allowed re-entry. There will be no refund on your ticket. Cannabis consumption and possession within The Opera House will follow the legal guidelines of the Canadian Federal Government. Patrons can carry up to the legal amount and can bring the legal amount inside the venue but can only smoke outdoors.

The Opera House is generally a standing venue.  We have a tiered main floor and a tiered balcony that offers limited seating. On occasion, promoters will offer seated events. If this is the case, it will be advertised as a seated show. Please see below for information regarding accessible seating.

The Opera House is an accessible venue. We have an accessible restroom on the main floor, as well as a portable ramp, and 12 reserved accessible seats for every show. If you require assistance, please make sure you arrive at the venue 10-15 minutes before door time and ask security or a staff member at the front doors for assistance.

The Opera House is within walking distance of many TTC routes including the 501, 503, 504B, 508, 301 and 304. The closest subway stations are Broadview Station and Queen Station. For more information, please visit ttc.ca.

The nearest public parking is Carpark 45 (Green P), at 111 Broadview Ave, Toronto, ON. This is just a short 1 minute walk from the venue.

If a show is listed as “All Ages and 19+”, ID is only required for purchasing and drinking alcohol. If a show is listed as “19+”, ID is required for entry, purchasing, and drinking alcohol. Please see below for identification requirements.

If you are asked to provide identification (ID), you will be required to show an official government issued ID, with name, photo and birthdate. An acceptable ID includes a valid, non-expired, government-issued photo ID.  See below for a list of acceptable forms of photo identification.

  • Driver´s Licence with a photo of the person to whom the licence is issued
  • A Passport
  • Citizenship Card with a photo of the person to whom the card is issued
  • Armed Forces Identification Card
  • A photo card issued by the Liquor Control Board of Ontario (LCBO), entitled Bring Your ID (BYID)
  • A Secure Indian Status Card issued by the Government of Canada
  • A Permanent Resident Card issued by the Government of Canada
  • A photo card issued under the Photo Card Act, 2008
  • A photo Health Card

Photocopies or digital images of ID are not acceptable. If we have any concerns about your ID, we will request a secondary piece.

The Opera House has coat check and bag check available year round. No backpacks are allowed in the venue and must be put in coat check at the beginning of the night. If you do not want to use coat check, please refrain from bringing a backpack. Small purses are permitted in the venue. Coat check is cash only, but we do have two ATMs in the venue.

Please contact us at 416-466-0313 or email athena@theoperahousetoronto.com and we will do our best to find it!

Recording policies are at the promoter or artists discretion and varies based on the event. There is no professional photography or video allowed, unless approved by individual artist management in advance.

All of the bars in The Opera House accept cash, debit, and credit, and can administer cashback. The venue also has two ATMs. Service charges may apply.

We do not allow outside food and drinks, illegal drugs, drug paraphernalia, spray paint, permanent markers, laser pointers, weapons of any kind, and hand sanitizer. Security has the final say on prohibited items and if they believe the item is questionable it can be confiscated or held at the security room for pick up at the end of the event. Please use good judgement!

We do not allow any outside food or drinks inside the venue. Reusable water bottles are permitted as long as they are empty upon entry. The Opera House has an attached restaurant called The Opera House Grill & Patio. The grill offers limited indoor seating. During the spring and summer season, we offer a fully licensed patio that can accommodate 60 patrons. During events, food can ordered in takeout containers and can be taken inside the venue. Hours are subject to change seasonally. Click here to view the full menu!

Physician-prescribed medication that is not expired and is a necessary dosage for the time span is permitted inside the venue. The label on the bottle must include your name (matching your photo ID),  the name of the medication, the directions to use, and the date the prescription was filled. If questionable, medication will be held with security and will be available for pick up at the end of the event.

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